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Terms and Conditions

Effective Date: June 2025

Welcome to Premium Health, your trusted source for medical products online. Our commitment is to ensure you are completely satisfied with your purchase. This Returns/Refunds Policy outlines how returns and refunds are handled.

1. Introduction

Welcome to the Premium Health website. These Terms and Conditions govern your use of our website and the purchase of products from Premium Health. By accessing or using our website, you agree to be bound by these Terms and Conditions.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian. You must also have the legal capacity to enter into binding contracts.

3. Products and Availability

All products displayed on our website are subject to availability. We reserve the right to discontinue or change product specifications and pricing at any time without prior notice.

4. Orders and Payment

  • Orders placed on our website are subject to acceptance and availability.
  • Full payment is required at the time of purchase unless otherwise agreed.
  • We accept secure online payment methods via EFT or designated payment gateway providers.

5. Delivery

  • Delivery times are estimates only and commence from the date of dispatch.
  • Premium Health will not be held liable for delays caused by third-party couriers.
  • Risk passes to the customer upon delivery to the address provided during checkout.

6. Returns and Refunds

  • Returns are accepted within 7 days of receipt, provided items are unopened, unused, and in original packaging.
  • Refunds will be processed once returned goods are inspected and approved.
  • Shipping fees are non-refundable unless the return is due to a fault on our part.

7. Use of Website

You agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorised access to our systems or data
  • Copy, modify, or distribute any content without written permission from Premium Health

8. Intellectual Property

All content, trademarks, product names, logos, and graphics on this site are the property of Premium Health and may not be used without written consent.

9. Limitation of Liability

Premium Health will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products, to the extent permitted by law.

10. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for more information on how your personal data is handled in accordance with the POPI Act.

11. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes will be subject to the exclusive jurisdiction of the South African courts.

12. Changes to Terms

Premium Health reserves the right to update or modify these Terms and Conditions at any time. Continued use of the website after changes implies acceptance of the revised terms.

Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:

Email: info@premiumhealth.co.za
Phone: 021 592 0066
Address: 24 Emily Hobhouse Street, Goodwood, South Africa

Last Updated: June 2025